Delivery

Genesis Furniture special orders require a minimum of 2 weeks to complete. You will be called once the items have arrived to schedule a delivery date. A person 18 years or older must be present to inspect and sign off on furniture delivered. Delivery fees are determined by the distance from the store to the location that the furniture will be received.

How much is the freight charge?

Freight charge is determined by how much the items weight and distance from the store to the desired location of drop off.

Returns policy:

Special orders not subject to cancellation. All sales are final.  No cash refunds.

Warranty Exclusions:

Customer abuse, insect infection are not covered by factory warranty

Warranties:

Genesis Furniture will assist the customer in determining weather an issue is covered under warranty. If the product needs to be serviced under the warranty, it is the customers responsibility to deliver the product back to the Genesis Furniture. Genesis Furniture can schedule a pick up for the product that requires servicing for a regular delivery fee which covers a one way route.

Cancellation Policy:

all canceled orders will result in a minimum of 20% restocking fee charge unless canceled same day as purchase before 8pm. Genesis Furniture does not accept returns/exchanges on mattresses and or other furniture. Special order returns due to customer preference, no-fits, or any other reason are not accepted.